Privacy Policy
Last updated: 14 July 2026. This Privacy Policy explains how Radius Tools Limited collects, uses, stores, protects and discloses personal data when individuals visit this website, submit an enquiry, communicate with us, or otherwise interact with the business in a commercial context.
1. Who we are
Radius Tools Limited is a UK registered company. Company number: 16810167. Registered and trading address: 12 Bergen Way, North Lynn Industrial Estate, King's Lynn, PE30 2JG. For privacy enquiries, contact hamze@radiustools.co.uk or telephone 01553 634 027.
2. Data controller status
For personal data processed through this website, direct enquiries, supplier discussions, customer communications and business administration, Radius Tools Limited normally acts as the data controller. Where we process information strictly on behalf of another controller, that relationship should be governed by a separate written instruction or contract.
3. Information we may collect
- Identity details such as name, job title, company name and trading role.
- Contact details including email address, telephone number, address and correspondence preferences.
- Commercial enquiry details including product interest, specification requirements, quotation details, order history and communications.
- Technical information including IP address, device type, browser type, operating system, approximate location, access times and page interactions.
- Website form data, emails, call notes and any documents voluntarily provided to us.
- Compliance and administration information including invoices, delivery records, dispute correspondence, accounting records and security logs.
4. How data is collected
Personal data may be collected when a user submits a contact form, sends an email, calls us, requests a quote, places or discusses an order, provides supplier information, visits the website, uses cookies, or communicates through a third-party platform. We may also receive limited business contact details from public company websites, directories, referrals, business cards or professional correspondence where this is relevant to B2B activity.
5. Lawful bases for processing
We process data under the lawful bases of contract, legitimate interests, legal obligation and consent where applicable. Contract processing may apply to quotations, orders and customer administration. Legitimate interests may apply to B2B communications, enquiry handling, website security, fraud prevention, internal record keeping and service improvement. Legal obligation applies to accounting, tax, company and compliance records. Consent applies where required for optional marketing or non-essential cookies.
6. How we use personal data
- To respond to enquiries and provide quotations.
- To discuss tool requirements, availability, supply options and order suitability.
- To administer customer, supplier and trade relationships.
- To issue invoices, process payments, manage records and meet legal obligations.
- To maintain website security, prevent misuse and improve performance.
- To communicate operational updates where relevant to an enquiry or order.
- To manage complaints, disputes, insurance matters and legal claims.
7. Storage, hosting and infrastructure
Website and email data may be stored using reputable hosting, email, security, backup, analytics or business administration providers. Data may be held on secure servers, encrypted transport layers, hosted databases, email systems, local business devices, accounting systems and backup environments. We aim to use access controls, password protection, limited user permissions, reputable service providers and reasonable technical safeguards appropriate to the nature of the data.
8. Data sharing
We do not sell personal data. We may share necessary information with hosting providers, IT support, professional advisers, accountants, payment processors, insurers, logistics providers, suppliers, contractors, legal bodies, HMRC, Companies House, regulators or law enforcement where required. Where service providers process data for us, we expect them to use appropriate security and confidentiality measures.
9. International transfers
Some technology providers may process data outside the UK. Where this occurs, we expect appropriate safeguards such as adequacy regulations, International Data Transfer Agreements, UK Addendum mechanisms, contractual safeguards or other lawful transfer protections to be used where required.
10. Retention periods
Enquiry records are retained only for as long as useful for the enquiry, quotation history, legitimate follow-up or dispute protection. Accounting and tax records are normally retained for at least six years. Legal dispute information may be retained for the relevant limitation period. Website security logs are usually retained for shorter operational periods unless needed for investigation.
11. Your rights
Individuals may have rights to access, rectify, erase, restrict, object to processing, request portability, withdraw consent and complain to the Information Commissioner's Office. Rights are subject to legal limits and verification of identity. Requests can be sent to hamze@radiustools.co.uk.
12. Security
No system is completely immune from risk, but we use reasonable organisational and technical measures to reduce unauthorised access, loss, misuse, disclosure, alteration or destruction of personal data. Users should avoid sending unnecessary sensitive personal information through standard website forms.
13. Updates
This Privacy Policy may be updated to reflect changes in legal requirements, website functionality, suppliers, business operations or data processing activities.